Km787 | Frequently Asked Questions Asked

No. Each member may only hold one account at km787. Creating multiple accounts — for any reason, including claiming bonuses more than once — is a serious violation that may result in the permanent closure of all associated accounts and forfeiture of any balances within them. If you are experiencing issues with your existing account, please contact our support team via live chat.

KYC (Know Your Customer) is an identity verification process that ensures your km787 account is owned by the right person. You need to complete KYC before making your first withdrawal. The process is simple: upload a clear, unblurred photo of your National ID or driver's license from the Settings > Verification menu. The km787 team will process your document within 1×24 business hours. KYC only needs to be completed once for the lifetime of your account.

Changing your registered phone number must be done through the km787 support team — it cannot be done independently from account settings for security reasons. Contact live chat and verify your identity by answering your security questions or presenting KYC documents. Once verification is successful, the team will process the number change within 1–2 business days.

Yes. The minimum age to register and play at km787 is 18 years old. This is a non-negotiable policy in compliance with regulations and as part of our responsible gaming commitment. Age will be verified during the KYC process through official identity documents. Accounts found to be owned by individuals under 18 will be permanently closed.

You can request account closure via the km787 support live chat. Before the account is closed, make sure all your balance has been withdrawn, as any remaining balance cannot be claimed once the account is closed. As a more flexible alternative, you can also use the self-exclusion feature in the Settings menu to temporarily or permanently deactivate your account without closing it entirely.

km787 accepts a wide range of local Indonesia payment methods: bank transfers (BCA, Mandiri, BNI, BRI, CIMB Niaga), e-wallets (GoPay, OVO, DANA, ShopeePay), and USDT for those who prefer transaction privacy. All methods are available for both deposits and withdrawals with no additional fees on km787's end.

Deposits via digital wallets (GoPay, OVO, DANA) typically arrive in under 1 minute. Bank transfer deposits are usually processed within 2–5 minutes. If your deposit hasn't arrived after 15 minutes, contact live chat with your transfer receipt — the team will process a manual confirmation promptly.

km787 does not charge any fees for deposit transactions. If your bank or e-wallet charges an admin fee for the transfer, that is outside km787's control and is the policy of the respective payment provider. Always check the final amount credited to your balance to ensure it matches your expectation.

The minimum deposit at km787 varies depending on your chosen payment method, generally starting from Rp 10,000 for digital wallets and Rp 25,000 for bank transfers. There is no maximum deposit limit set by km787, though you can set your own daily deposit limit through the responsible gaming controls in your account settings.

Not recommended. km787 requires all financial transactions to be made using an account registered in the same name as the account holder — as per KYC documents. Deposits from third-party accounts may result in funds being held and additional verification being required. To avoid complications, always use a bank account or e-wallet registered in your own name.

Withdrawals at km787 are processed very quickly — averaging 2–10 minutes for e-wallets and 5–15 minutes for bank transfers. Processing runs 24 hours a day including public holidays. If your withdrawal has not arrived after 30 minutes, contact live chat immediately with your withdrawal transaction ID.

There are several common reasons why a withdrawal may be declined or delayed: KYC verification is incomplete, your bonus balance is still under rollover requirements, your account details don't match your KYC information, or there is activity requiring additional verification. If your withdrawal is declined, you'll receive a notification with the specific reason. Contact live chat if you need further clarification.

The daily withdrawal limit at km787 varies based on your VIP level. Regular members have a set daily withdrawal limit, while senior VIP members enjoy a significantly higher limit — with no limit at all for the highest VIP tier. For specific figures, check the km787 VIP page or ask the support team directly.

Withdrawal cancellations are only possible while the request is still in "Processing" status and has not yet moved to the transfer stage. Contact live chat as soon as possible if you wish to cancel. If the withdrawal is already marked "Sent" or "Completed", cancellation is no longer possible as the funds are already being transferred to the destination account.

km787 charges no admin fee for withdrawals to a bank account or e-wallet. The amount you withdraw is the full amount you requested. Please note, however, that some banks may charge their own admin fee for receiving transfers — this is outside km787's control.

The welcome bonus is automatically credited to your account balance as soon as your first deposit is successfully processed — no promo code or CS contact required. The bonus is immediately available in your balance and ready to use for playing. Make sure you read the applicable rollover terms before attempting to withdraw winnings earned using bonus balance.

Rollover is the total wagering amount that must be met before winnings from a bonus balance can be withdrawn. For example, if you receive a bonus of Rp 100,000 with a 5x rollover, you need to place a total of Rp 500,000 in bets before the winnings from that bonus can be withdrawn. Rollover progress can be tracked directly on your account dashboard. Cancelled or invalid bets do not count toward rollover progress.

Yes, weekly cashback at km787 is automatically credited to your account balance at the start of each new week, typically every Monday morning. Cashback is calculated based on your total net losses over the previous week. The cashback percentage varies by VIP level — the higher your level, the greater the percentage you receive. No manual action is required to claim this cashback.

It depends on the bonus type. Some bonuses are universal and can be used across all game categories — Sports Betting, Live Casino, Slots, and more. Others are category-specific, such as sports-only bonuses or free spins for certain Slots. Usage details are always stated in the terms and conditions of each promotion, available on the promotions page.

The km787 referral program earns you commission from every betting activity by members you successfully refer — and this applies for their entire lifetime, not just their first deposit. Get your unique referral code from the Account > Referral menu, share it with friends, and start earning passive commission. There is no limit to the number of members you can refer.

Open the Settings > Security menu after logging in, then enable the Two-Factor Authentication option. Follow the instructions to link your phone number as your verification device. Once active, every login — especially from a new device — will require an additional OTP. 2FA is strongly recommended for all km787 members.

Contact km787 live chat immediately and explain the situation. The team will freeze your account right away to prevent further access. Prepare your identity verification details — your registered phone number, full name as per KYC, and your last transaction details. Once your identity is verified, the team will help restore your access and investigate any suspicious activity that occurred.

Never. The official km787 team has never and will never ask for your password, PIN, OTP, or any other sensitive account information via live chat, SMS, WhatsApp, Telegram, or any other communication channel. If someone claims to be from the km787 team and requests such information, it is a phishing attempt. Report it immediately to the official km787 live chat and do not provide any information.

All km787 member personal data is encrypted using 256-bit SSL standards and stored on multi-layered protected servers. km787 never sells or shares member data with third parties without explicit consent. Full details on how km787 collects, stores, and protects your personal data can be found on our Privacy Policy page.